Reference

How We Protect Your Account and Information

Your account details, payment history and personal data stay secure with us.

End-to-end account encryptionNo third-party data salesDANA, OVO, GoPay, QRIS protection
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direkturtoto web How We Protect Your Account and Information
REACH OUR TEAM

Privacy Questions? Contact Us

Our support team handles all privacy requests and data-access inquiries. You can reach us through live chat during lobby hours, email for detailed requests, or in-app messaging for account-specific questions. We aim to respond to privacy requests within five business days.

Team online

Live Chat

Available in the lobby when you're logged in. Use it for immediate privacy questions about your account or data access.

Support Email

Send formal data requests or privacy concerns to our support team. Include your account username and the specific information you need.

In-App Messaging

Open the account menu on desktop or tap Settings on mobile. Select Privacy Request to submit a data access or deletion inquiry directly.

HOW WE SAFEGUARD

Data Security, Cookies and Account Control

We use industry-standard encryption to protect login credentials and payment details. Cookies on direkturtoto web track your session, remember your preferences and prevent fraud — you can disable them in your browser…

Encryption Standards

All account access and payment transactions use TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS deposits are protected during transfer and storage.

Cookie Usage

We use cookies to maintain your login session, store your language preference and game history, and detect suspicious account activity. Session cookies expire when you log out.

Data Retention

Account records stay on file while your account is open. After closure, we keep transaction records for two years to comply with financial regulations and resolve disputes.

Your Access Rights

Open Settings, then Account Privacy to view what data we hold about you. You can download a full report of your account activity and personal information.

Data Deletion

You can request account closure and permanent data deletion. We remove personal identifiers within 30 days, though transaction records are kept per regulatory requirements.

Update Your Details

Change your email, phone or payment method in Account Settings anytime. You do not need to contact support for routine profile changes.

Your Privacy Rights and Our Practices

We collect your full name, date of birth, email, phone number and physical address for identity verification. Payment details — your DANA, OVO, GoPay or QRIS account identifier — are encrypted and stored separately. We also log your device type, IP address and login timestamps to detect fraud and secure your account.

Only your own account holds your personal information. Our support team can view your data only to resolve your requests or investigate account issues. We do not sell, rent or share your data with third parties. Payment processors receive only the minimum details needed to process deposits and withdrawals.

We retain transaction history for two years after account closure for regulatory compliance and dispute resolution. Personal identifiers like your name and email are removed within 30 days. You can request a full data export before closure if you want to keep a personal record.

Yes. Log in to your account, go to Settings, then Account Privacy, and select Download My Data. The report includes your profile information, all deposits and withdrawals, game history, and support interactions. It typically processes within 24 hours.

We use cookies to keep you logged in, save your game preferences and language setting, and prevent fraud. You can disable cookies in your browser settings, but doing so may log you out of the lobby and prevent some features from working smoothly. Session cookies expire automatically when you log out.

Open the account menu — tap the profile icon on mobile or click Account on desktop — then select Settings. You can update your email, phone and linked payment methods (DANA, OVO, GoPay, QRIS) directly. Changes take effect immediately and do not affect active sessions.

Account deletion is permanent. Your profile, game history and personal identifiers are removed from our active systems within 30 days. Transaction records are kept for two years per financial regulations but are not linked to your name. You cannot undo a deletion request once submitted.

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